Service delivery publications

 

A


Administrative Procedures and the Supervision of Administration in Hungary, Poland, Bulgaria, Estonia and Albania (SIGMA Paper No. 17, 1997)

B


Baseline Measurement reports (SIGMA, 2015)

Bureaucratic Barriers to Entry: Foreign Investment in Central and Eastern Europe (Bart Edes, 1994)

C


Checklist for a General Law on Administrative Procedures (Francisco Cardona, 2005)

Commentary by SIGMA on the Code of Administrative Procedures of the Republic of Albania English Albanian  (SIGMA April 2018)

I


Improving Customer Orientation through Service Charters (Czech Ministry of Interior/SIGMA, January 2007)

P


Policy Options for Central Governments to Promote Equal Access to Better Services at Local Level: Some European Approaches (Salvador Parrado Diez, 2005)

Principles of Public Administration for EU Enlargement Countries (SIGMA): 2017 I 2014
Overview: 2017 I 2014

Principles of Public Administration: A Framework for ENP Countries (SIGMA, 2016)
Overview