SIGMA › By Expertise › Service delivery
16-February-2022
English, PDF, 2,144kb
This 2022 Regional Overview provides the main developments made by Western Balkans administrations in all areas of the Principles of Public Administration following the 2021 SIGMA monitoring exercise.
15-February-2022
English, PDF, 1,002kb
This Summary provides the main developments made by Western Balkans administrations in the Service Delivery area of the Principles of Public Administration following the 2021 SIGMA monitoring exercise.
30-November-2021
English, PDF, 2,804kb
This 2021 Monitoring Report for Serbia provides the main developments made by this SIGMA partner in all areas of the Principles of Public Administration.
30-November-2021
English, PDF, 2,809kb
This 2021 Monitoring Report for North Macedonia provides the main developments made by this SIGMA partner in all areas of the Principles of Public Administration.
30-November-2021
English, PDF, 2,791kb
This 2021 Monitoring Report for Montenegro provides the main developments made by this SIGMA partner in all areas of the Principles of Public Administration.
30-November-2021
English, PDF, 2,610kb
This 2021 Monitoring Report for Kosovo provides the main developments made by this SIGMA partner in all areas of the Principles of Public Administration.
30-November-2021
English, PDF, 2,869kb
This 2021 Monitoring Report for Albania provides the main developments made by this SIGMA partner in all areas of the Principles of Public Administration.
31-May-2021
English
SIGMA's comparative analysis of the implementation of the new laws on administrative procedures in the Western Balkans examines their compliance with key international standards on good administrative practice established by the Council of Europe recommendations and resolutions, the Charter of Fundamental Rights of the European Union and the Principles of Public Administration.
8-June-2020
English, PDF, 519kb
This analytical overview presents the measures taken by EU member States' in the policy area of service delivery, in response to the coronavirus (COVID-19) pandemic crisis and how EU member States and selected OECD countries have managed the initial stage of the crisis with regard to the functioning of the government and the public administration.
4-June-2020
English, PDF, 928kb
These guidelines, prepared by SIGMA for its beneficiaries, are intended to provide support to managerial officials and human resource (HR) units when preparing the gradual process of returning to work premises after the coronavirus (COVID-19) confinement.