• 28-May-2019

    English, PDF, 3,143kb

    Baseline Measurement Report Armenia 2019

    This first Armenia Baseline Measurement Report which focuses on six key public administration areas is based on the methodology and indicators developed for the European Neighbourhood countries. Whilst it covers the main developments in the period January 2017 to December 2018, its findings are intended to help the Government of Armenia plan and implement further reforms in key areas of public administration.

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  • 11-April-2018

    English, PDF, 3,605kb

    Legal Commentary by SIGMA on the Code of Administrative Procedures of the Republic of Albania

    Legal Commentary by SIGMA on the Code of Administrative Procedures of the Republic of Albania

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  • 30-May-2017

    English, PDF, 2,730kb

    Principles of Public Administration for EU candidate countries and potential candidates (SIGMA 2017)

    The Principles define what good governance entails in practice and outline the main requirements that countries should follow during the European integration process. They also feature a monitoring framework, enabling regular analysis of progress in applying the Principles and setting country benchmarks.

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  • 9-May-2016

    English, PDF, 1,718kb

    Principles of Public Administration for European Neighbourhood Policy countries (SIGMA 2016)

    These Principles are aimed at developing a shared understanding of what public administration reform entails and what countries could aim for with their administrative reforms, whether through comprehensive public administration reform (PAR) programmes or only in one of the core areas of PAR.

  • 18-November-2014

    English, PDF, 2,138kb

    Principles of Public Administration for EU Enlargement countries (SIGMA 2014)

    Principles of Public Administration provide a detailed definition of good public administration that the Western Balkan countries and Turkey should be aiming for as European Union Accession countries. These principles supplement the European Commission Enlargement package, which defined public administration reform as a pillar of the enlargement process.

  • 14-March-2014


    Administrative Procedures and the Supervision of Administration in Hungary, Poland, Bulgaria, Estonia and Albania (SIGMA Paper No. 17, 1997)

    This report provides comparative information on administrative law and administrative supervision in central and eastern European countries, and to highlight certain relationships with developments in these areas in Western Europe. Although each country has its own history and traditions in approaching these matters, there is at the same time emerging a common and widely accepted model of how they should be managed in democratic states.

  • 31-January-2007

    English, PDF, 2,483kb

    Improving Customer Orientation through Service Charters

    This Handbook is to encourage and to support public agencies in Central and Eastern European countries to become more ‘outward-looking’ and improve customer orientation through the effective use of citizen charters.

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  • 31-October-2005

    English, PDF, 169kb

    Checklist for a General Law on Administrative Procedures, Francisco Cardona (SIGMA, October 2005)

    This checklist is intended as a tool for all countries which are interested in introducing a general law on administrative procedures. General considerations are followed in this paper by a list of issues that a law should attempt to address and which law drafters may find useful in the drafting process.

  • 19-September-2005

    English, PDF, 226kb

    Policy Options for Central Governments to Promote Equal Access to Better Services at Local Level (Salvador Parrado Diez, September 2005)

    This policy paper reflects on and explores the possibility of reconciling in practice two apparently contradictory policy goals: quality and equality of public services delivered by municipalities across the nation.

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  • 22-March-1994

    English, PDF, 53kb

    Bureaucratic Barriers to Entry: Foreign Investment in Central and Eastern Europe (Bart Edes, SIGMA, 1994)

    Report drawn up on the far-reaching deliberations and recommendations which ensued from the talks during a meeting held in Paris in March 1994 under the auspices of the OECD’s Labour Management Programme (LMP) on the subject of Bureaucratic Barriers to Entry: Foreign Investment in Central and Eastern Europe.