English, PDF, 1,718kb
These Principles are aimed at developing a shared understanding of what public administration reform entails and what countries could aim for with their administrative reforms, whether through comprehensive public administration reform (PAR) programmes or only in one of the core areas of PAR.
This report provides comparative information on administrative law and administrative supervision in central and eastern European countries, and to highlight certain relationships with developments in these areas in Western Europe. Although each country has its own history and traditions in approaching these matters, there is at the same time emerging a common and widely accepted model of how they should be managed in democratic states.
English, PDF, 2,483kb
This Handbook is to encourage and to support public agencies in Central and Eastern European countries to become more ‘outward-looking’ and improve customer orientation through the effective use of citizen charters.
English, PDF, 169kb
This checklist is intended as a tool for all countries which are interested in introducing a general law on administrative procedures. General considerations are followed in this paper by a list of issues that a law should attempt to address and which law drafters may find useful in the drafting process.
English, PDF, 226kb
This policy paper reflects on and explores the possibility of reconciling in practice two apparently contradictory policy goals: quality and equality of public services delivered by municipalities across the nation.
English, PDF, 53kb
Report drawn up on the far-reaching deliberations and recommendations which ensued from the talks during a meeting held in Paris in March 1994 under the auspices of the OECD’s Labour Management Programme (LMP) on the subject of Bureaucratic Barriers to Entry: Foreign Investment in Central and Eastern Europe.