regularly (co)-organises workshops and conferences with partners in order to share good practice and help identify potential options to address challenges. Participation is by invitation only.

Browse our events to find out more, and access available agendas, meeting documents, presentations and pictures you are interested in, or via Slideshare.





27 November - 1 December 2023

Service Design and Delivery in a Digital Age - Academies for EaP countries
Topic 4: Gathering users insights and feedback.

Berlin, Germany

4-8 September 2023

Service Design and Delivery in a Digital Age - Academies for EaP countries
Topic 3: Quality management systems and quality culture.


6 June 2023

Service design and delivery in the Western Balkan region in 2023
2. Challenges and opportunities of artificial intelligence in service delivery

Registration here

22-26 May 2023

Service Design and Delivery in a Digital Age - Academies for EaP countries
Topic 2: Digital transformation. 

Chișinău, Moldova

15 May 2023

Informal MENA-OECD Expert Group event on Measuring Public Service Delivery (co-hosted by SIGMA) | Agenda | Event documents

Paris, France
Hybrid event

11-12 May 2023

Principles of Public Administration as part of European Integration Process
Joint event organised by SIGMA and Ukraine’s Center for Adaptation of the Civil Service to the Standards of the European Union I Event documents I Video


20 April 2023

Service design and delivery in the Western Balkan region in 2023
1. Behavioural insights for better services and policies I Video


23 March 2023

Recent case-law of the Court of Justice of the EU


6-10 February 2023

Service Design and Delivery in a Digital Age - Academies for EaP countries
Topic 1: User-centric design and delivery.

Paris, France

24 November 2022

Public accounting reforms in the Western Balkans and the European Neighbourhood
The costs and benefits of the transition from cash to accrual accounting in the public sector for SIGMA partners. 


17 November 2022

As part of the OECD Global Forum on Building Trust and Reinforcing Democracy, SIGMA hosted Parallel Session 4 on Accountable public administrations for stronger democracies in Eastern and Southeastern Europe and MENA – focus on Ukraine.


21 October 2022

ENP East high-level event: Building citizen-centric services for a digital future
Agenda I PPT SIGMA I PPT DITP I Event videos: Part 1 I Part 2


15 September 2022

Western Balkans Ministerial Conference on Public Administration Reforms (joint event with ReSPA)
Inspiring public sector transformation: public service custom-made to citizens and businesses I Video

During the conference the winners of the ReSPA-SIGMA Public Administration Awards 2022 were revealed and awarded under the main categories: Digital transformation, Quality management for improving services and Public Administration for all.
Further information on the 2022 award ceremony is available here. 

Skopje, North Macedonia

21 July 2022

Ministerial follow-up event - Good Management in the Western Balkans
Key opportunities and challenges for governments in the area of managerial accountability


6 July 2022

Quality management in the Albanian public administration
SIGMA co-hosted this event with ReSPA, 
under the patronage of the Albanian Prime Minister and the Minister of State for Standards and Services.

Tirana, Albania

5 July 2022

Citizen-centric public services in the Western Balkans: Webinar 3 - Setting service standards and monitoring I Event documents I Video


16 June 2022

Meeting of OECD Ambassadors, chaired by OECD Secretary-General Mathias Cormann, to discuss SIGMA's 30th anniversary.

Paris, France

16 June 2022

Tetyana Kovtun, Executive Director of Reform Delivery of the Cabinet of Ministers of Ukraine, visited SIGMA and discussed PAR-related issues in Ukraine’s Draft Recovery Plan. She presented the Plan at a meeting with OECD staff working on Ukraine and gave a speech alongside the OECD Secretary-General at a meeting dedicated to SIGMA’s 30th anniversary.

Paris, France

31 May 2022

Launch ceremony for the Guide to Developing Secondary Legislation for Egyptian Legislating Bodies (Guide II), organised by SIGMA and ERRADA, under the Auspices of the Minister of Planning and Economic Development I Event documents I Video I Guide II English I Guide II Arabic

The event highlighted the relevance of good legislation for implementation of policies, developing criteria of good legislation for economic development and providing good administrative services, ensuring an attractive climate for investment.

Cairo, Egypt

31 May 2022

Citizen-centric public services in the Western Balkans: Webinar 2 - Digital identity and trust services
Event presentations and documents I Video 


24-25 May 2022

Ministerial follow-up event - Achieving Administrative Simplification Through Evidence-based Policy Making in the Western Balkans I Documents

The second follow-up event after the Ministerial discussed the challenges of achieving administrative simplification through effective policy making, linking the results from the PDC and service delivery areas. The high-level conference was organised jointly with ReSPA, with senior officials from all Western Balkan administrations representing the centres of government, service delivery and policy making institutions and officials and experts from OECD and EU. 

Istanbul, Turkey

28 April 2022

Ministerial follow-up event - Digital Government in the Western Balkans
Presentations and documents I Video 

This webinar focused on the key opportunities and challenges for governments in the area of digital transformation both now and in the future. Issues such as further digitalising services, investing in infrastructure, digital skills and competences, minding the digital gap, securing electronic identification, authentication and trust services were discussed with key digital actors from the Western Balkan region and the EU. Moreover, discussion of (business) process-related aspects encompassed the increase in inclusive (user-centric) design and use of e-services, the co-ordination of DT and quality assurance (monitoring) of public services and the cross fertilisation of the concept of integrated service delivery with crisis management and future (foresight strategies).   


12 April 2022

Optimise and digitise public administration in the European Neighbourhood South: Webinar 1 -  Holistic government digital transformation Presentations and documents


5 April 2022

Citizen-centric public services in the Western Balkans: Webinar 1 - Service design and user experience Concept note for the webinar series and agenda I PresentationsVideo


28-31 March 2022

Human resource planning sessions and consultation workshops with the Civil Service Bureau of Jordan on developing recruitment, retention and management methods

Amman, Jordan

16 March 2022

Network of Supreme Audit Institutions of EU Candidate and Potential Candidate Countries and the European Court of Auditors: Meeting of the Heads of SAIs. Agenda and presentations

Paris, France


22 February 2022

SIGMA Ministerial Conference: Good public administration for better lives in the Western Balkans




Bilateral events relating to the release of the 2021 Monitoring Reports in Western Balkan administrations: information on the bilateral events organised in December 2021, January and February 2022 is available on this page.


Browse our past event pages by year:

20212020 I 2019 I 2018 I 2017 I 2016 I 2015 I 2014 I 2013