Date

Title

Location

5 December

Service design and delivery in the Western Balkan region in 2023
2. Omni and Multi-channel service design and delivery | Video | Event documents

Online

27 November - 1 December 2023

Service Design and Delivery in a Digital Age - Academies for EaP countries
Topic 4: Gathering users insights and feedback.

Berlin, Germany

6 November 2023

High-level conference to launch the revised Principles of Public Administration (2023 edition)
Watch the video recording of the event I Photo gallery

Paris, France

19-20 October 2023

Regional conference on the Challenges of Establishing Effective Government Policy Planning in the Western Balkans
Joint event organised by SIGMA and the Regional School of Public Administration (ReSPA) in partnership with the Austrian Federal Ministry for European and International Affairs

Vienna, Austria

4-5 October 2023

SIGMA took part in the Western Balkans Digital Summit moderating the panel on “Interoperability and trust services in Western Balkans – Business cases”

Sarajevo, Bosnia and Herzegovina

27-28 September 2023

SIGMA participated in the Eastern Partnership Public Administration Reform workshop

Tbilisi, Georgia

20-22 September 2023

SIGMA participated in the Richelieu Forum on Public Service

Kyiv, Ukraine / online

20 September 2023

Launch of the new Public Administration Reform (PAR) Strategy 2023-2030 of the Republic of North Macedonia

Skopje, Republic of North Macedonia

18-22 September 2023

Data protection in the Western Balkans and Eastern Partnership Region
High-level exchange and learning week on data protection organised as a joint initiative of SIGMA, ReSPA, the Regional Co-operation Council and Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH represented by the project "Re-Engineering of Public Services in the Eastern Partnership" within the "Eastern Partnership Regional Fund for Public Administration Reform"

Brussels, Belgium

4-8 September 2023

Service Design and Delivery in a Digital Age - Academies for EaP countries
Topic 3: Quality management systems and quality culture.

Tbilisi, Georgia

6 June 2023

Service design and delivery in the Western Balkan region in 2023
2. Challenges and opportunities of artificial intelligence in service delivery I Video | Event documents

Online

22-26 May 2023

Service Design and Delivery in a Digital Age - Academies for EaP countries
Topic 2: Digital transformation. 

Chișinău, Moldova

15 May 2023

Informal MENA-OECD Expert Group event on Measuring Public Service Delivery (co-hosted by SIGMA) | Agenda | Event documents

Paris, France
Hybrid event

11-12 May 2023

Principles of Public Administration as part of European Integration Process
Joint event organised by SIGMA and Ukraine’s Center for Adaptation of the Civil Service to the Standards of the European Union I Event documents I Video

Online

20 April 2023

Service design and delivery in the Western Balkan region in 2023
1. Behavioural insights for better services and policies I Video

Online

23 March 2023

Workshop on Recent public procurement case-law of the Court of Justice of the EU

Online

6-10 February 2023

Service Design and Delivery in a Digital Age - Academies for EaP countries
Topic 1: User-centric design and delivery.

Paris, France