Towards a sustainable quality management - Academies for EaP countries - Stage 2


This stage focused on promoting EU values and priorities and deepening the knowledge on the use of the CAF. This was possible through in-depth training from institutions whose management is committed to the CAF project.  



From 10-14 June 2024, 30 participants from Armenia, Georgia, Moldova and Ukraine gathered in the European CAF Resource Centre at the European Institute of Public Administration (EIPA) in Maastricht, The Netherlands.

The main objective of this in-depth training was to enable core members amongst the organisations participating in the workshop to fully understand the CAF model: its phases, objectives and desired results, including the application and implementation of the External Feedback Procedure.

The second objective was to determine project leaders and potential coaches who will be responsible for self-assessment within the organisations at an operational level. The coaches/project leaders were trained on how to apply the CAF model, with the aim of learning to perform self-assessments in their own organisations in a moderated manner, supported by the external experts. This approach set the basis for a sustainable CAF dynamic in the EaP countries by enabling possible key stakeholders and staff to independently implement CAF, share experiences in the countries and increase knowledge management 

Day 1: After the previous general workshops for the countries, this training week dived deep into the CAF model, the process and its practical application in the various institutions. CAF experts Tihana Puzic (Deputy Head of the European CAF Resource Centre at EIPA) and Nick Thijs (Team Leader on Service Delivery and Digital Government in SIGMA) guided the participants through the general aspects of the CAF, while participants demonstrated their understanding and ability to present as CAF trainers and CAF self-assessment team leaders. 

During the academy, the countries presented some of their latest initiatives in the quality management area



Day 2 focused on understanding the overall self-assessment approach and process in CAF. Country team working groups simulated the individual self-assessment: identifying criteria, sub-criteria, reflecting on  strengths, improvement areas and ideas/actions, scoring using the e tool and respecting the CAF rules.

Day 3 enabled participants to understand, prepare, lead and participate in the consensus workshop.

During Day 4 the participants were trained to understand, prepare, lead and participate in the prioritisation workshop and to develop a CAF Action Plan. 

To conclude the workshop, on Day 5 the countries reflected on the opportunities of the External Feedback Procedure and how to communicate effectively




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