SIGMA at a glance

Creating change together text for home page

Reforming public administrations

Support for Improvement in Government and Management has been working with partner public administrations on strengthening their public governance systems and capacities since 1992.

Principles of Public Administration

Principles of Public Administration

A framework for good public administration

The Principles were first developed in 2014 to set out in practice what a well-functioning public administration looks like. Initially targeted at EU candidate countries and potential candidates, a version of the Principles has been developed for European Neighbourhood countries.

News & Events

© Shutterstock / By elettaria

Online consultation on the draft revised Principles of Public Administration

This consultation is held to ensure that the draft revised Principles benefits from the views and experiences of all relevant stakeholders. It is open until 06/02/2023 to: businesses, trade associations, grassroots, civil society and international organisations, think tanks, research bodies, citizens, and government officials in EU candidate countries and potential candidates.

Public accounting reforms in the Western Balkans and European Neighbourhood, SIGMA Paper No.65

Western Balkans and European Neighbourhood countries are attracted by the transition from cash to accrual accounting in the public sector, which promises multiple advantages. This report helps to understand the balance of the benefits versus the costs of the reform, based on evidence from case studies of EU Member States and SIGMA partners and a review of the academic literature.

Service Design and Delivery in the ENP East, SIGMA Paper No.64

European Neighbourhood East countries are improving service delivery for citizens and businesses. From digitalisation of services to modernisation of processes, this comparative report outlines the state of play in the design and delivery of public administrative services in Armenia, Azerbaijan, Georgia, Moldova and Ukraine, covering the majority of interactions with government.

OECD Global Forum on Building Trust and Reinforcing Democracy, Luxembourg, 17 November

SIGMA hosted Parallel Session 4 on Accountable public administrations for stronger democracies in Eastern and Southeastern Europe and MENA – focus on Ukraine. This session of the global forum examined the impact of the war in Ukraine on the development of democracy and good governance, and how accountable and effective public administrations can help maintaining trust.

ReSPA-SIGMA Ministerial Conference September 2022

Western Balkans Ministerial Conference on PAR / Public Administration Awards 2022

This conference on Inspiring public sector transformation: public service custom-made to citizens and businesses was held on 15 September 2022. Organised with ReSPA it assembled Ministers in charge of PAR good governance and digitalisation to discuss challenges and opportunities in the region. During the conference the winners of the Public Administration Awards 2022 were revealed.