Mobilising our efforts

Shutterstock image under licence for SIGMA's homepage box dedicated to coronavirus-related output

Supporting public administrations during the Coronavirus (COVID-19) crisis

SIGMA partner administrations have to find effective responses to the pandemic crisis to continue functioning and delivering political and administrative decisions and public services for citizens, while also protecting the people who make the machinery work.

Principles of Public Administration


A framework for good public administration

The Principles were first developed in 2014 to set out in practice what a well-functioning public administration looks like. Initially targeted at EU candidate countries and potential candidates, a version of the Principles has been developed for European Neighbourhood countries.

News & Events

SIGMA mission to Kiev September 2021, news item

Reforming public administration in Ukraine

In September 2021, the Head of the SIGMA Programme Gregor Virant and SIGMA senior policy advisers went on their first mission since the COVID-19 imposed travel restrictions to Kyiv, Ukraine. They met with key stakeholders and discussed the new PAR Strategy, the civil service remuneration system reform, the service digitalisation process, as well as improvements planned to PFM.

SIGMA webinar on senior civil service roles, 24 June 2021 news item image

Discussing selected dilemmas related to senior civil service in BiH

On 24-25 June 2021, SIGMA, in co-operation with the European Commission and the EU Delegation to Sarajevo, organised the workshop for the representatives of all levels of BiH to discuss the most pertinent challenges related to the management of the senior civil service positions. Discussion focused, among others, on the role of senior positions and their accountability.

SIGMA Paper 62 administrative procedures, May 2021, news item image

Implementation of laws on general administrative procedure in the Western Balkans

This paper provides a comparative analysis of the implementation of laws on administrative procedure adopted recently in five Western Balkan administrations. It offers practical experiences from the Western Balkans as well as from EU and OECD member countries that can be used to further enhance the functioning of the administration.

User-centric service delivery SIGMA ministerial, March 2021, news item image

Ministerial conference for the ENP South region on putting citizens and businesses at the centre

On 30 March 2021, SIGMA hosted the ministerial conference for the European Neighbourhood South region on user-centric service delivery. As part of the OECD MENA Governance Forum, this high-level event provided a platform for representatives of the region to consider and discuss recent developments, key success stories and common challenges in relation to the service delivery area.

Review bodies public procurement Lebanon, April 2021, news item image

Reforming public procurement in Lebanon

On 10 and 11 March 2021, the Institut des Finances Basil Fuleihan, together with the World Bank and SIGMA, co-organised a webinar providing policy makers and main stakeholders an opportunity to better understand the general requirements and international standards for an efficient complaints and review system in public procurement.