Towards a user-centric public administration in Tunisia

 

An effective public administration based on the principles of good governance makes it possible to respond to the needs of citizens with efficiency and transparency. Tunisia is currently making considerable efforts to adopt a citizen-centric approach, with a focus on user orientation and process simplification and innovation. By integrating inspiring practices from Tunisian and international experiences, this international seminar aims to offer actionable perspectives for a responsive and inclusive public sector.

Presentations from the event DAY 1 Introduction - User-centric public administration in Tunisia, by Nick Thijs User centricity, by Nick Thijs Modernising human resources management, by Jasmin Freischlad The basic principles of quality management methodologies, Tihana Puzic Simplification of administrative procedures, by Intissar Brigui Marhaba Label for the quality of public service in Tunisia, Aicha Mahjoub CNAM et le label MARHABA, Houssem Fattehi Simplifying governance, empowering citizens: Egypt's path to administrative efficiency, by Ghada Labib CAF in training and the education sector, by Pavel Ivanov and Tihana Puzic CAF-Lessons Learned, by Safa Hadj Fredj and Nahla Rachico DAY 2 New system for the evaluation of public servants, by Ghazi Abouda, Monia Gastli and Jacques Roudiere Stimulating innovation in the public administration, by Toby Baker Innovation lab, by Mohammad Roud