A

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Administrative Procedures and the Supervision of Administration in Hungary, Poland, Bulgaria, Estonia and Albania (SIGMA Paper No. 17, 1997)

B

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Baseline Measurement reports (SIGMA, 2015)

Bureaucratic Barriers to Entry: Foreign Investment in Central and Eastern Europe (Bart Edes, 1994)

C

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Checklist for a General Law on Administrative Procedures (Francisco Cardona, 2005)

Legal commentary by SIGMA on the Code of Administrative Procedures of the Republic of Albania: English I Albanian  (SIGMA, April 2018)

G

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Guidelines for preparing post-confinement roadmaps for public bodies (SIGMA, 11 May 2020) - Annex on service delivery (5 June 2020)

I

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Implementation of laws on general administrative procedure in the Western Balkans (SIGMA Paper No. 62, 2021): Albanian I Macedonian I Montenegrin I Serbian I Ukrainian

Improving Customer Orientation through Service Charters (Czech Ministry of Interior/SIGMA, January 2007)

L

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Legal Commentary by SIGMA on the Code of Administrative Procedures of the Republic of Albania (SIGMA, 2018, also in Albanian)

P

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Policy Options for Central Governments to Promote Equal Access to Better Services at Local Level: Some European Approaches (Salvador Parrado Diez, 2005)

Principles of Public Administration for EU Enlargement Countries (SIGMA): 2017 I 2014
Overview: 2017 I 2014

Principles of Public Administration: A Framework for ENP Countries (SIGMA, 2016)
Overview

R

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Responding to the coronavirus (COVID-19) pandemic: Mapping the EU member States' public administration responses to the pandemic - for EU Enlargement and Neighbourhood countries, Part 4 (SIGMA, April 2020); also available in French I Main report: in English; in French