SIGMA (Support for Improvement in Governance and Management) is a joint initiative of the OECD and the EU, principally financed by the EU. Its key objective is to strengthen the foundations for improved public governance, and hence support socio-economic development through building the capacities of the public sector, enhancing horizontal governance and improving the design and implementation of public administration reforms, including proper prioritisation, sequencing and budgeting. SIGMA has been working with its partners on strengthening their public governance systems and public administration capacities since 1992.
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2024 Monitoring Reports Western Balkans
Read SIGMA Monitoring Reports
SIGMA has published the 2024 Monitoring Reports reviewing the state of public administration in the Western Balkans in the first assessment using the updated Principles of Public Administration. The reports provide a comprehensive analysis of strengths and weaknesses and contain recommendations to address challenges in the key areas of public administration reform.
SIGMA Paper No.74
SIGMA Paper No.73
SIGMA Paper No.72
About the SIGMA Programme
Thematic areas
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Achieving the necessary standard of public administration requires reforms in many areas of policy and administration.Learn more
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Policy development and co-ordination is crucial for governments to manage overarching processes, such as preparing for European integration.Learn more
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The capacity of a government to deliver policies and quality services for its citizens depends on the professionalism and integrity of its civil servants.Learn more
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The capacity of a government to deliver policies and quality services for its citizens depends on the professionalism and integrity of its civil servants, who should be managed according to international standards and EU practices.Learn more
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Service delivery can be defined as any contact with the public administration during which customers – citizens, residents or enterprises – seek or provide data, handle their affairs or fulfil their duties. These services should be delivered in an effective, predictable, reliable and customer-friendly manner.Learn more
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OECD countries spend on average 45% of their GDP for funding the public sector. The budget establishes the financial framework within which governments deliver their economic and social policy objectives for the benefit of citizens. Public procurement is an integral part of public administration, as it is one of the key means by which public money is spent in order to provide public services.Learn more
